Milena-Jael SILVA is an urban service data scientist and smart city/territory specialist. She has worked within public, private and mixed sector organisations, in Latin America (Colombia) and in Europe (France), in areas related to the urban service delivery systems concerning transport, culture, energy, gas, water, tourism, and others services.

She conceive the transformation of urban services as a process that goes beyond a technology-centred vision, through the prism of at least three dimensions:

• technological innovation guided by IoT and massive data;
• institutional innovation, and
• social innovation.

Her interests include co-creating inclusive and interoperable smart urban service systems meeting citizens needs. She is particularly interested in different life cycle stages of urban data projects: ideation, prototyping, creation of data structure, heterogeneous data acquisition, data cleaning, data analysis/modelling, data visualisation and deployment.

Her aim is to contribute to the implementation of social innovation and AI solutions for the betterment of citizen services.