Milena-Jael SILVA is an urban service data scientist and smart city/territory specialist. She has worked within public, private, and mixed-sector organizations in Latin America (Colombia) and Europe (France), focusing on urban service delivery systems such as transportation, culture, energy, gas, water, tourism, and others.

She conceives the transformation of urban services as a multifaceted process, considering at least three dimensions:

• Technological Innovation: Guided by IoT (Internet of Things), small and large-scale data analytics.
• Institutional Innovation: Researching new governance frameworks and organizational strategies to facilitate the integration of AI solutions into urban service systems.
• Social Innovation: Analyzing societal dynamics and trends to develop inclusive strategies that meet the changing requirements of urban and territorial systems.

Her research interests include co-creating inclusive and interoperable smart urban service systems. She is particularly focused on the various life cycle stages of urban data projects: ideation, prototyping, data structuring, heterogeneous data acquisition, data cleaning, data analysis/modelling, data visualization, and deployment.

Her goal is to contribute to the conservation of biodiversity and water, as well as to develop AI solutions to enhance urban and territorial services.